General Questions

HOW LONG HAS THE HOLLAND CLUB BEEN AROUND?

We started in the cannabis industry in 1995. We’ve since been part of the industry in various forms. This included retail, manufacturing, growing and so on. This has allowed us to become for the most part experts in the industry.

HOW BIG IS YOUR CLUB?

We have been various sizes during our life time. We’ve recently grown quite a bit since various changes in cannabis law have gone into effect.

WHERE ARE YOU LOCATED?

Your orders will ship out of San Diego CA and Humbolt CA. Thats really as much information as we can offer.

DO YOU SELL IN THE LEGAL MARKET?

Yes we are very active in the legal market but not under this brand for obvious reasons. This brand has allowed us to create a safe, anonymous platform to offer our products to communities and areas that would otherwise to have access to them.

WHY DOES YOUR WEBSITE END IN A .EU AND NOT IN A .COM?

Our website and domain are both hosted in Europe not USA. While we operate in the USA. For safety, privacy and anonymity, we host and keep all of our data outside of the US.

Payment Questions

WHAT PAYMENT METHODS DO YOU ACCEPT?

At the moment we only accept BitCoin as a payment method. We do so for our privacy and your privacy. We realize its not the ideal way to take payment for our clients, and really inconvenient to setup the first time. However once its setup, making a payment is as simple as using something like PayPal. The long term benefits are total privacy for you and for us. Allowing us to continue to do what we’ve been doing.

DO YOU OFFER NEW MEMBERS ANY DEALS?

All new club members are being offered a surprise gift on their first order . Please enter NEWMEMBER when checking in the order notes to receive the new member gift. Please note the gift is associated to a physical address. New accounts with the same physical address will not be able to use the coupon again. After which you can decide for yourself if you would like to continue ordering.

WHAT IS YOUR REFUND POLICY?

If you are absolutely not happy with your product and we can’t make it right, we will offer you a refund under reasonable circumstances. We have no ways to take returns. So our orders go out one way only, no way to send them back to us for obvious reasons. Our products are of very high quality, but occasionally problems will appear. In that case we do our best to work with you and to help resolve the issue. We prefer to give you store credit if at all possible and based on our judgement.

WHAT ARE MY RISKS TO USING BITCOIN?

Generally the only risk involved is that the person/company you are sending the BitCoin to can take your BitCoin, keep it and never deliver your product/service. This is a risk with every person/company you send BitCoin to. We realise this and are willing to show new clients we can be trusted. If you’ve come to use on a referral then you know via word of mouth we are a reliable organization. But if you’ve found us as a new client, we offer each and everyone a $10 store credit for their first order to try us out. See the Deals page for more info. You won’t be able to buy much with $10, but you will see we are reliable, with very high quality products. After that its your decision if you’d like to continue working with us.

WHAT IF I OVERPAY BY MISTAKE?

Occasionally when sending BitCoin you accidentally overpay. We will keep your payment and give you store credit to spend.

CAN I PAY AND SHIP TO A FRIEND?

Yes you can pay and ship to a friend. If for some reason we identify the address as being high risk (business or government agency), will no ship, refund and block your account permanently.  All addresses are verified at time of order.  See shipping FAQ for more info.

Shipping Questions

HOW LONG DOES IT TAKE TO SHIP MY ORDER?

If your order is in processing by 3 PM (PST) We will ship our your order the following day. Any order in processing AFTER 3PM (PST) Will be shipped the day after EXCEPT SATURDAYS, SUNDAYS AND HOLIDAYS.

CAN I TRACK MY ORDER?

Yes we will provide you with a tracking number you can use to track your order.  Make sure to check back the day after you placed your order to see if we’ve uploaded your tracking number.

WHERE EXACTLY CAN I FIND MY TRACKING NUMBER?

Log into your account, go to the My Account page (link in the menu), go to Orders, go to the specific order.  We will post your tracking number there.

IS IT SAFE TO RECEIVE YOUR PRODUCTS IN THE MAIL?

Yes, we ship thousands of packages every month with no problems.  Each package is packed in 4 layers of various smell proof packages.  Sealed tight and in non obvious packaging.

HOW IS THE PRODUCT PACKED?

Every product is packed in an unlabelled smell proof mylar bag that is heat sealed at the top.  That mylar bag is then cleaned off with alcohol and placed in a second larger mylar bag which is itself sealed.  That is then placed in a vacuum sealed bag which is then placed in a USPS box which is taped shut 360 degrees.  That is finally placed in a strong padded envelope which is itself sealed shut.   Part of the cost associated with your order is the labor needed in order to properly pack and ship your package.  As you can see we take every precaution necessary.

WHAT HAPPENS IF MY PACKAGE IS INTERCEPTED?

First its important to understand what it means to have a package “intercepted”.  Despite our best efforts occasionally a package may be stopped and opened by the post office.  We’ve taken great steps to making our packaging “intercept-proof” but nothing is 100%.  In the event that package is intercepted you will see a notification on the tracking number saying it has been stopped by law enforcement.   Do not worry.  You are not responsible for anything shipped to you.  If you were, anyone could ship anyone risky items to get them in trouble.  But you must take the correct steps to avoid any more problems.  First should you be contacted by USPS or anyone else.  Decline knowledge of the package.  Say “That’s not mine.”  That’s all you need to say and its over.  Normally they won’t contact you.   But all you need to do is deny having knowledge and its over.

WILL AN INTERCEPTED PACKAGE BE REPLACED?

We take responsibility to get the package to your door “Delivered”.  If it doesn’t make it, normally we can refund you or resend it to another address.  The reason we can’t send it to the same address again, it because now there is a risk it may get intercepted again.  If you don’t have a different address, we will refund you in full for the order.  We can revisit shipping to that same address after 3 months.

WHAT IF I PUT IN THE WRONG ADDRESS?

We don’t take responsibility for you putting in the wrong or incomplete address.  So please be careful when you place your order.  Just double check everything before you click submit.

MY PACKAGE WAS ``DELIVERED`` BUT I NEVER GOT IT. WHAT DO I DO?

Our company only takes responsibility to get your package delivered.  If it shows delivered, but you never got it we are not responsible.  What may have happened is you either..

  • Put in the wrong address
  • Porch Pirate stole it from your front door.
  • USPS made a mistake and took it to the wrong address
  • Family or friend accepted your order.

WHAT IF I LIVE IN A RISKY DELIVERY AREA WITH LOTS OF PORCH PIRATES?

We offer signature on delivery for $6.50.  This allows you to require USPS to only deliver to someone that can sign for it.  If you are in a risky area, take advantage of this option.

WHAT IF MY PACKAGE ARRIVED DAMAGED?

It happens.  Please work with Customer Service to determine what steps we can/will take to help fix the issue.  We like to keep clients long term so we will do our best to make you happy.  If we feel someone is lying to us and trying to take advantage of our good will, we will refund and permanently remove your registration as a member to our club.

WHAT IF MY EDIBLES/PRODUCTS ARRIVED MELTED/FROZEN?

That is a risk that you take when ordering form us.  Some states get very hot in the summer and below freezing in the winter.  The post office is usually very good about not letting things sit in the heat or cold.  But once a package is on your front door, it may melt or freeze.  There is not much we can do to protect against this without drawing too much attention or incurring high shipping costs.  Things you can do if its very hot/cold outside.

  • Bring your mail inside as soon as it arrives to you.
  • Consider insulating your mailbox
  • Have a mail slot on your door/house.
  • Order edibles or products that are less damaged by heat/cold.

DO YOU SHIP TO PO BOXES OR BUSINESSES?

No we do not.  Too risky for you and for the shipment.  We do not ship to hotels either.  Each address is manually verified on Google Maps for each and every order.  It must be residential.  If you try to ship to an unapproved address, you risk having your account with the club permanently shut down and blocked.

WHAT HAPPENS IF MY PACKAGE IS STUCK IN TRANSIT?

If your order is stuck in transit on the USPS website, we will wait upto 2 weeks for delivery before issuing a full refund. As USPS can be overwhelmed during times, sometimes your order may get stuck in there system. After 2 weeks of no delivery we will issue a full store credit for the order that has been placed or re-ship the package.  Updated : February 2021 – Due to changes to the USPS by the outgoing administration USPS has had its capacity drastically eroded.  As such we are seeing some packages take up to a month or more to arrive.  Most arrive between 2-4 days.  As such we have had to adjust our policies.  We will now need to wait 4 weeks for a package to arrive.  After-which we will determine if we can provide a refund or store credit.  This situation is not ideal and we strongly recommend you contact your local congressperson and tell them to fix the USPS.  Ask your friend and family to do the same.  The USPS is the only way we can ship and is critical for everyone in the country regardless of your political views.

Product Questions

IS YOUR DISTILLATE OIL IN YOUR VAPES, EDIBLES AND DABS LAB TESTED?

Yes all of our oil comes from licensed production laboratory that meet Category III quality standards for CA.  The only thing we do to the oil is reintroduce naturally derived organic cannabis terpenes.  This takes an otherwise pure distillate and gives it some aroma and flavour.

ARE YOUR PLANTS INDOOR OR OUTDOOR?

All of our plants are grown indoor and some strains in light depravation grow tents.   We do not use chemical pesticides, herbicides or fertilisers.  We use capsaicin (hot peppers) pesticides and natural fertiliser.  All of our plants are grown in a sustainable and organic matter in soil.  As compared to other companies in our industry our prices tend to be higher, but that’s a direct result of a higher quality grow process.

HOW ARE YOUR EDIBLES MADE?

We normally buy the standard edibles from various online vendors.  We then spray topically high quality distillate.  We do not bake or cook any of our edibles in house.  As such most of our edibles have a longer shelf life and we are able to better control the total THC amount.

WHY DO YOUR VAPE CARTRIDGE LOOK LIKE ITS MADE OF PLASTIC?

Traditionally vape cartridges were made of a metal body and a glass outer shell.  We have as of 2020 decided to move to 100% ceramic vape cartridges which is to say everything is made of ceramic, including the body and the tip.  This decision was made by the club in the wake of the Vitamin E problem back in 2019.  Our distillate has always been very pure with no chemical additives, but we wanted to take it a step further and upgrade our cartridges as well.  Old metal designs could potentially have heavy metals in them.  We didn’t want to risk any health problems for our club members, so we took a proactive step in the right direction.  We believe the industry as a whole should and eventually will move to 100% ceramic vape cartridges.  They look like plastic, but are instead 100% ceramic.

ARE YOUR PRODUCTS TESTED FOR THC AND OTHER CANNABINOIDS?

Yes all of our products are lab tested.  The problem is we can’t publish those lab results without potentially exposing who we are.   We realise this does not create an ideal situation for anyone looking to have lab tested and verified products.  Unfortunately our current legislation have limited just how much information we give out.  This is just the nature of our industry today.  Please trust that we wouldn’t put so much effort into our company and branding, then potentially sell products that would make our clients sick.  We take pride in having clients that have been with us for over 10+ years that trust our products and our quality.

ARE YOUR PRODUCTS LABELED?

They are not.  When we ship.  Everything is literally white labeled.  There is no branding or marking of any kind.   Nothing is in fact labeled.  This is to protect our club along with the shipments.  We realise this is not ideal.  We will soon start to include a coding system on each product for you to cross reference.  This is the REFERENCE NUMBER you see on each product page.  This will help you identify that it came from us and what the product is.

WHY ARE YOUR PRICES HIGHER THAN OTHER PLACES?

The simple answer is you get what you pay for.  Quality of products and service.  Safety and anonymity during the purchase process.  Variety and availability of products.  Credibility and reliability of website.  We strive to offer the best in all of these categories.  As a member run organisation some of the fees go towards offering our service to our members.  Additionally you can trust in the safety of our products 100%.  No pesticides in the flower and edibles.  No additives in the vapes, such as the Vitamin E problem in 2019.  Our members always receive the very best products.  All of this comes at a higher price that we and many members feel is fair and justified.

DO YOU EVER OFFER PRODUCT DISCOUNTS?

Yes we do.  Occasionally for holidays like April 20, or other major holidays.  Or for special occasion or situations.

HOW DO I KNOW THE WEIGHT OF A PRODUCT OR HOW MUCH THC IS IN A PRODUCT?

Each product has either its weight or THC or both listed on the product page.  So for example flower is listed at 3.5 grams, or roughly 1/8th of an ounce.  If you look at the product page you will also see a THC % listed.   Same for preroll.  Concentrates like vapes, syringes and crumble have both the weight and THC also listed.  As for edibles.  They have specific milligrams of THC listed.  Normally between 250 – 350mg, depending on the edible.

HOW POTENT ARE YOUR EDIBLES, VAPES AND OTHER PRODUCTS?

We have consistently tested our products to be in the top 1-2 percentile of potency as compared to other products in the legal market of California as a point of reference.

We do not cut our distillate for our vapes.  One way to tell (typically) is by how viscous the oil inside the cartridges is.  The thicker it is and less the air bubble inside moves, the more potent it is.  This was part of the reason for the Vitamin E scare in 2019.  Bad vendors would buy distillate, dilute it down with some form of glycerine to dilute the THC, but then add Vitamin E to thicken it back up and make it look more potent.  We do none of that because, one we use our own product, two its wrong and three we make our own distillate and don’t need to pay a middle man, thus keeping the costs down.

Our edibles are usually at or above the stated THC.  That’s why we always recommend you start slow with edibles.  Adding THC to our edibles is not an exact science.  We make them in bulk and occasionally one edible may be over or under dosed.

Our flower and prerolls are considered very good.  We always look to provide high quality flower.  There are likely more potent strains out there, but we are always on the lookout to improve our offering to club members.

MY VAPE IS CLOGGED, NOT HITTING, LEAKING OR BURNED?

Vape cartridges are inherently sensitive products.  Imagine an oven set to maximum in the palm of your hand vaporizing an organic oil.  Disposable cartridges even more so then the large expensive mods people use for nicotine vaping.  Thus its very important that you care for, and handle your disposable vape cartridge correctly to avoid all of the issues listed below.  Here is a list of care instructions you need to follow…

  • Avoid leaving your cartridge out in the cold or heat.
  • Always keep your cartridge out of direct sunlight and keep it on its side.
  • Avoid dropping your cartridge or impacting it in anyway.
  • Use only our batteries for power the cartridges.  Any other battery can damage the coils and burn the oil.
  • Only heat the cartridge while inhaling, do not heat without inhaling.
  • We use very high % THC oil making it quite thick.  If your cartridge clogs, set it upside down in a warm place. It should unclog.
  • Avoid leaking by protecting the cartridge at all times.

Customer Service Questions

HOW CAN I GET IN TOUCH WITH YOUR COMPANY?

We offer a MESSAGE INBOX under my account in which you can create a ticket and submit for any questions or concerns. This is checked by us Monday-Friday 8 AM- 5PM and Saturday 9AM-12PM. We also offer live chat Via Signal. Our Signal Number is 707-572-8074. PLEASE DO NOT CALL OR TEXT THIS NUMBER THIS NUMBER IS ONLY USED FOR THE SIGNAL CHAT APP IF YOU CALL OR TEXT WE CAN NOT REPLY AND WILL NOT RECEIVE YOUR MESSAGE

CAN I TRACK MY ORDER?

Yes we will provide you with a tracking number you can use to track your order.  Make sure to check back the day after you placed your order to see if we’ve uploaded your tracking number.

WILL I GET SOME SORT OF ORDER CONFIRMATION?

After you place an order we will NOT send you any sort of order confirmation.  No email or text message.  We do not send an order confirmation because you don’t need a paper trail for activities you have with our club.  That being said you can always log into your account and confirm the order yourself manually.

WHY DON'T YOU SEND EMAILS OR TEXT MESSAGES?

Just like the Q and A above states, its for your protection and privacy.   You don’t need an email or text message from us that says “Congratulations on buying cannabis online and shipping it to your home Mr. Smith, here is all of the proof you need to validate this is correct.”  The point of buying from our club with BitCoin is that the transaction cannot be traced to the order in anyway.  If we sent an email or text message confirmation, now it can.  So we do not for your safety and privacy.  In that regard we do not send or receive any kind of emails ever.  Not even to change password or simple communications.

WHAT HOURS IS CUSTOMER SERVICE OPEN?

Customer service is open Monday through Saturday, 8am EST (New York) to 6pm EST (New York).  You can always leave us a message.

Safety & Security Questions

HOW PRIVATE IS MY INFORMATION?

Every piece of data is encrypted.  Our severs are stored overseas and secured with what is known as hardware level encryption.  That means that is impossible for anyone at any time to capture the data or have access to it in any way.  We do not share information.  In fact we do not ask for your real information.  We do not require your real name when you order.  We don’t require any real information.

WHAT ARE THINGS I CAN DO TO IMPROVE MY SAFETY AND SECURITY WHEN USING YOUR WEBSITE?

  • Don’t use your real name when ordering.  Just remember the name you used when contacting our customer service chat.
  • Don’t use your real email address.  Create a dummy email address either on Gmail or Yahoo, or any other email account you prefer.  You will need an email address to recover your password in case you lose it.  We are unable to reset your password or verify any information on your account.
  • We don’t need a phone number from you.  We will never use it.  Don’t put it into your account.
  • Do not share your login credentials with anyone.

HOW SAFE IS IT TO RECEIVE YOUR PRODUCTS VIA MAIL?

Extremely safe.  USPS is required to have a federal warrant to open up a package.  In the event that a package is intercepted (talked about above in Shipping Questions), they may or may not contact you.  If you followed the steps above you will be 100% safe.  We will reimburse you if a package is lost/intercepted.

CAN I TELL MY FRIENDS AND FAMILY ABOUT YOU?

You can do whatever you want.  We would suggest you don’t tell anyone anything, unless its someone you trust or someone looking to order.  There is no reason for anyone to know where you get your products.  However if its someone you trust who is looking to order, then by all means tell them.  Be safe and tell as few people as possible.

Membership Questions

HOW MUCH DOES MY MEMBERSHIP COST?

Membership is free and always will be.  The price you pay is by maintaining good account status and supporting our club monthly.  Meaning you need order something at least once a month in order to maintain your membership.  In the event you cannot, it is at our discretion to revoke your account.

WHY DO I NEED TO ORDER AT LEAST ONCE A MONTH?

Ours is a club that provides an essential service to members that do not have access to cannabis products, or may have access, but not at the quality level we offer.  Our club also has staff that work to procure, grow, prepare, package and ship these products.  As such in order for our club to continue to be successful we’ve decided not to charge a monthly fee, but instead ask our members order regularly.   The vast majority of our members do so anyway, and rarely need to enforce this rule.  However what we don’t want is members that only order when we have promotions or deals, and not supporting our club throughout the year.  We the members all benefit from having a club that can provide for us and continue to grow and be successful.

HOW CAN MY FRIEND/FAMILY JOIN THE CLUB?

Generally speaking we’re open to new member by referral.  Your account has to be in good standing and have ordered at least $500 in product.  The reason we do it this way is we only want to allow member that can support the club long term.  We don’t want people creating accounts without any sort of dedication to supporting us.

CAN MY MEMBERSHIP BE REVOKED?

We can and will revoke your membership at any time and for any reason and without any warning or explanation.  Normally we do this with member that create more problems than we would like to deal with.  We provide an important service, taking on significant risk, offering high quality products at a reasonable price.  In return we expect our member to help support what we do.  This is NOT a normal business.  Members work to help and support our club thus making it available for all members to benefit from.  If we allow too many members to take advantage or abuse our club, other members would also suffer.  The integrity of our club is very important.

CAN YOU CANCEL MY MEMBERSHIP AND DELETE MY INFORMATION?

Yes.  Just ask and it will be done.  Additionally you will not be allowed to rejoin once you ask to be removed.